When a call comes through to your business, you can’t afford for it to go unanswered. This is why phone answering service is a popular solution. Answering services provide a live person to handle calls that come in when your employees are busy, on a holiday, or simply out of the office.
A good answering service will use scripts to interact with callers so that they are on-brand and can gather the information that your clients need. They also will likely only take the calls for a few different clients at a time so that they can be prepared to understand the unique caller needs and company culture. This helps them to build relationships with your callers and help convert them to leads or customers.
In addition to taking messages, many answering services have evolved into full-service customer care solutions. They can schedule appointments, send appointment reminders, dispatch technicians, and even integrate with CRMs. These additional capabilities make them a great option for businesses looking to grow their customer base and improve their overall customer experience.
If you’re struggling with high call volume or simply don’t have the capacity to hire in-house, a phone answering service can save your business. It can increase productivity and keep your team focused on the work they’re assigned to do. Plus, it can reduce the number of interruptions that disrupt your day and cause you to lose momentum on important projects. After all, research shows that it takes 23 minutes and 15 seconds for your brain to refocus after an interruption.