Duke Energy is one of the largest energy services companies in the United States. They provide electricity and natural gas to millions of customers across the country. They have a variety of customer service options, including online chat and phone. They also offer a mobile app that allows you to manage your account.
The company is based in Charlotte, North Carolina. Its customers include residential, commercial and industrial consumers. Its main product is electricity, but it also provides other energy services, such as natural gas and water service.
Customers can call the company for help with a variety of issues, from scheduling technician appointments to resolving billing questions. The customer service representatives are available to assist you from 7am to 7pm on weekdays. They can answer your questions in either English or Spanish. You can even use the Duke Energy website to find answers to common questions.
If you are having trouble getting through to a Duke Energy representative, try calling back later. This will allow you to speak with a new representative who may have more time to spend on your problem. Taking notes during your call can also help you describe the problem to future Duke Energy representatives.
Another option is to contact the local utility board or commission in your area. They can help you file a complaint against a public utility company and may be able to assist you in finding an alternative solution.
Whether you need to start, stop or transfer service or simply want to discuss your bill, you can get in touch with the customer service team of Duke Energy by calling the appropriate number for your region. In addition to a telephone line, you can also reach Duke Energy through its online chat, email, and social media accounts.
When you call the Duke Energy customer service department, make sure to have your account information ready. This includes your name, address, and phone number. The representative will ask for this information to help you navigate through the system. You will also need to know your Duke Energy login information so that you can access your account and check on current energy usage.
If you are experiencing an unusually high bill, you should check your daily usage. This will give you a better idea of what your normal usage is and can help you spot any problems. If your bill is still higher than usual, you can also schedule a home energy assessment. This will allow a professional to examine your home for issues such as air leaks, duct work and energy efficient appliances.
If you have been a Duke Energy customer for over 40 years, you might be familiar with the many complaints that the company has received. This year alone, the company has received more than 1,300 complaints from customers in North Carolina. Several of those customers turned to WRAL’s 5 On Your Side for help. In just three months, we were able to get them nearly $30,130 in refunds from the company. duke energy customer service