The headset is one of the most important tools for a call center agent, so it needs to be comfortable, durable, and compatible with the phone system. Otherwise, the customer experience can be affected, with screeching or bad sound quality and a dropped call.
The best call center wireless headset must be able to cancel out background noise and enable the agent to hear the caller clearly. In addition, it should also be able to cancel echoes and remove voices that don’t belong to the caller. The headset should also be able to provide clear and uninterrupted audio with a good microphone that is positioned correctly.
Choosing the right headset can be daunting, as there are many different models on the market. The best headset for call centers will have a light design with soft ear cushions and a padded headband to prevent strain. It should also have a 330deg rotatable mic boom arm, which allows you to adjust the microphone position to your preference. This is essential for providing a consistent and clear customer communication.
A good call center headset should also minimize disruptive keyboard sounds and nearby conversations, which can distract agents and lead to customers becoming frustrated. Look for a headset with active noise cancellation technology and a dual-mic design that filters out these distractions to improve call center performance.
If you prefer a wired headset, the Sennheiser CS 540 is a great option for call centers. It features stereo sound and dual earpieces for customer calls that require maximum clarity and focus. It’s easy to maintain with a long battery life and it’s a great choice if you’re working in a noisy environment.