Ally is a digital financial services company that offers auto financing, personal banking, credit cards, investments, and other products. Its customer service is available 24/7 via email, phone, live chat, and social media platforms. This article will explore Ally’s various customer support channels and what they have to offer.
Ally has been an innovator in the digital finance industry, winning many awards for its online banking and mobile app. Ally has also focused on giving back to the community by donating to local charities and encouraging employees to volunteer in their communities.
Its high-yield savings account has no monthly fees, no minimum deposit requirements, and a large ATM network. In addition, Ally offers a variety of helpful tools that can help you save, such as recurring transfers, roundups, and boosters. Customers can also set up 10 different savings “buckets” or sub-accounts and earn competitive interest rates.
In addition to its digital banking offerings, Ally has a long history of providing exceptional customer service. Its employees have been recognized for going above and beyond to help customers, and the company has earned high marks for its willingness to listen to feedback and improve the customer experience.
Founded in 1919, Ally is an American financial services company with operations across the United States. Originally, it was a bank that provided automotive financing to General Motors clients and dealers. It has since expanded to offer consumer and corporate banking, mortgages, credit card accounts, and investment products. Ally is a leading provider of digital financial services and has received numerous awards from publications ranging from the Best Companies to Work For to the Best Auto Financing Company.
Ally is committed to helping its customers succeed financially. Its customer service team is available around the clock via phone, email, and chat, and it provides an abundance of educational resources through its blog and interactive website. Its extensive resource center includes articles on budgeting, saving, investing, and retirement.
Ally’s emphasis on customer service is evident in its advertising campaigns. Its current “Ratings” campaign features a series of over-the-top scenes that illustrate the consequences of not reading online reviews. The campaign underscores the importance of educating consumers about ratings and highlights the Ally commitment to transparency in financial services.
The company’s focus on customer advocacy has also paid off in the stock market. Ally shares have gained significantly over the past decade, outperforming the Dow Jones and S&P 500. This is in part because of the strong customer retention that Ally has built through its emphasis on customer advocacy.
Ally is one of a growing number of companies that are focused on improving the customer experience. Other notable examples include Southwest Airlines’ refusal to impose ticket change and baggage fees, and T-Mobile’s promise of no contracts or cancellation fees. Regardless of the industry, companies that prioritize customer satisfaction are likely to see positive financial results. Jon Picoult is a writer, speaker, and customer experience advocate. He is the author of From Impressed to Obsessed: How Great Companies Deliver Superb Customer Service. Ally Customer Service